Delays can occur for various reasons, such as disruptions in bank operations. However, we recommend checking your email inbox (including the spam folder) and your gaming account inbox to see if we have contacted you regarding identity document verification.
Additional checks are also carried out before processing withdrawals. In such cases, transactions are approved manually and may take longer — up to one business day, although it usually happens faster.
If you have any questions, feel free to contact customer support for more detailed information.